Managed IT operations for diverse clients using HaloITSM and ConnectWise. Administered and secured Active Directory, Microsoft 365, Azure AD, and Google Admin. Deployed virtual infrastructures with Datto RMM, configured FortiGate firewalls and VPNs, and optimized VoIP systems. Enhanced cybersecurity with ThreatLocker, Barracuda, and Sophos, and supported cloud apps like SharePoint and Mimecast.
As a systems engineer I have expertise in markdown language and GitLab, alongside JIRA for ticketing. I play a crucial role in the company’s advertisement by creating and editing YouTube videos, designing thumbnails, and writing scripts. Additionally, developing software solutions to meet team needs, ensuring high reliability and performance standards through thorough testing and debugging.
Diagnosing and resolving hardware and software problems in computer systems. I performed maintenance, repairs, and upgrades to ensure optimal performance. My responsibilities also include providing technical support and assistance to end-users, addressing their computing needs efficiently.